Refund and Return Policy

Last Updated: September 16, 2025

Thank you for shopping with SuperBox Now (Meridian Networks). We work hard to provide quality products and services. This Refund Policy explains when and how refunds may be issued for purchases made through superboxnow.com.

1. General Policy

By placing an order on our Site, you agree to the terms of this Refund Policy, in addition to our Terms of Service.

2. Eligibility for Refunds

Eligibility for a refund may depend on the type of product or service purchased. Unless otherwise stated in writing at the time of purchase:

• Physical products may be eligible for a refund if returned in their original condition within [Insert Number] days of delivery.
• Digital products, subscriptions, or services may be non-refundable once delivered, activated, or accessed, except where required by law or explicitly stated otherwise.

3. Returns of Physical Products (If Applicable)

If we offer physical products, returns may be accepted under the following conditions:

• Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of purchase (such as an order number or receipt) is required.
• Return shipping costs may be your responsibility unless the return is due to our error (e.g., incorrect or defective item).

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

4. Digital Products, Services, and Subscriptions

For digital products, software, services, or subscriptions:

• Access to digital content, codes, or activation keys is generally non-refundable once delivered or activated.
• Service fees may be non-refundable once the service period has started or the service has been rendered.
• We may, at our discretion, offer a partial or full refund in special cases, such as technical issues that cannot be resolved or services not delivered as described.

5. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within [Insert Number] days of delivery at admin@superboxnow.com. We may request photos or additional details to evaluate the issue.

Where appropriate, we may offer one or more of the following:

• Replacement of the product
• Store credit
• Partial or full refund

6. Processing Refunds

If your refund is approved, we will process it using the original payment method, unless otherwise agreed. Please allow a reasonable period (typically 5–10 business days) for the refund to appear on your statement, depending on your financial institution.

7. Non-Refundable Items

The following items are generally non-refundable, except where prohibited by law:

• Gift cards or promotional vouchers
• Digital content that has been accessed or downloaded
• Services that have been fully performed
• Customized or personalized items

8. Chargebacks

If you initiate a chargeback with your bank or credit card provider for a transaction, we reserve the right to dispute the chargeback and provide evidence of your order and delivery. We encourage you to contact us first to resolve any issues.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

SuperBox Now (Meridian Networks)
1701 Westwind Dr Ste 210
Bakersfield, CA 93301, USA
Email: admin@superboxnow.com